Privacy Policy
& Terms of Use
Privacy Policy
Last Modified: December 1, 2023
Alignment Healthcare USA, LLC, including its subsidiaries and affiliates, such as Alignment Health Plan (collectively, "Alignment," "we," "us," or "our"), owns and operates the website located at www.alignmenthealth.com and www.alignmenthealthplan.com and other related websites, mobile applications with links to this Privacy Policy, and certain messaging systems with links or references to this Privacy Policy (collectively, the "Site") that provide information about Alignment and its products and services. This Privacy Policy explains how Alignment collects, uses, and shares your Personal Information when you interact with the Site.
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1. Applicability of this Privacy Policy
This Privacy Policy only applies to information we collect as a result of your use of the Site. This Privacy Policy does not apply to information we may collect on any other websites or applications. This Privacy Policy also does not apply to the practices of any third parties, unless expressly stated otherwise. These third parties and websites have their own privacy policies. We encourage you to read those privacy policies before providing Personal Information through those websites or applications. We are not responsible for the privacy practices of these third parties.
By using the Site, you acknowledge the practices and policies outlined in this Privacy Policy and agree that we can collect and use your Personal Information as described in this Privacy Policy. If you do not agree, please do not use the Site. In some cases, the information we collect and maintain is subject to the Health Insurance Portability and Accountability Act ("HIPAA"). If you are an Alignment Health Plan member ("Member") and use the online Member portal, that information is subject to HIPAA. In such circumstances, our Notice of Privacy Practices at www.alignmenthealthplan.com/PrivacyNotices.aspx, not this Privacy Policy, applies. If you have any questions about which policy applies to certain information, please write to us at:
Alignment Healthcare USA, LLC
Attention: Compliance Officer
1100 W Town and Country Rd, Suite 1600
Orange, CA 92868
Phone: 1-866-634-2247 (TTY: 711)Definitions
As used in this Privacy Policy, the term "Personal Information" means information about you that is personally identifiable, such as your name, address, email address, telephone number, and other non-public information that is personally identifiable. The term "Non-Personal Information" refers to information that does not identify you or anyone else.2. Collection of Personal Information
We collect Personal Information that you voluntarily provide to us, such as your name, email address, date of birth and member ID number. By voluntarily providing such Personal Information, you consent to our use of it in accordance with this Privacy Policy. In addition, we use Google Analytics to collect information related to your use of the Site. This service collects the IP address assigned to you when you visit the Site and does not collect your name or other Personal Information. Google’s use of the information it collects about your visits is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on future visits to the Site by disabling cookies in your browser or by installing the Google Analytics Opt-out Browser Add-on. The Site responds to Do Not Track signals in your browser.
3. Collection of Non-Personal Information
As you use the Site, we may use technologies that automatically collect and analyze Non-Personal Information, such as the type of device you are using, browser type and version, time and date of visit, time spent on those pages, and additional usage statistics. Such information is not linked to any Personal Information and is not personally identifiable.
4. Protection of Personal Information
We strive to implement reasonable and appropriate physical, technical, and administrative measures to protect information under our control. However, no method of transmission or electronic storage is fully secure, and we cannot guarantee absolute security.
5. Use of Personal Information
Subject to applicable legal restrictions, we may use your Personal Information to:
Provide you with access to the Site
Improve the quality of the Site
Send you follow-up communications related to the Site
De-identify Personal Information to create Non-Personal Information
Fulfill any purpose for which you provide us Personal Information
Fulfill any other purpose that you authorize
You can opt out of receiving communications related to the Site by contacting compliance@ahcusa.com.
6. Disclosure of Personal Information
Subject to applicable legal restrictions, we may share Personal Information as follows:
To subsidiaries and affiliates
To contractors and service providers we use to support our business who are contractually obligated to keep Personal Information confidential and use it only for the purposes for which we disclose it to them (such third parties include, but are not limited to, website hosting providers, data hosting providers, customer support providers, communications vendors, and various other IT service providers)
As required by law, including in response to a court order
When we reasonably believe that such disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Alignment’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained in the Site is among the assets transferred
For any other purpose that we disclose to you when you provide the information
7. Non-Personal Information
We may use and disclose Non-Personal Information for any lawful purpose.
8. Children
The Site is not intended for use or consumption by children under the age of 13. If you are under 13 years of age, please do not use or access the Site at any time or in any manner without the consent of a parent or legal guardian.
9. Accessing and Correcting Your Information
Please email us at compliance@ahcusa.com to request access to, correct, or delete Personal Information that you have provided to us. Note that we may be required, by law or otherwise, to keep certain information, in which case we will comply with your deletion request only after we have fulfilled such requirements. When we delete Personal Information, it may remain in our archived data. We may also retain Non-Personal Information about use of the Site. Note that once we have disclosed Personal Information to third parties, we cannot guarantee the deletion or modification of such information by the parties to whom we made the disclosure.
10. Updates
In the future, we may change this Privacy Policy from time to time. If we do, we will post the revised Privacy Policy on this page and update the "Last Modified" date on the page. By continuing to use the Site following notice of such changes, you acknowledge such changes and agree to be bound by their terms and conditions.
11. Contact Information
If you have any questions or comments about this Privacy Policy or our privacy practices generally, please contact us at compliance@ahcusa.com.
If you believe your privacy rights have been violated, you may call, email or write to us as follows:
Alignment Healthcare USA, LLC
Attention: Compliance Officer
1100 W Town and Country Rd, Suite 1600
Orange, CA 92868
Phone:
(TTY: 711)
Email:
When you report, you may choose to disclose your identity or report anonymously.
To report unethical behavior or suspected non-compliance concerns, you may reach us confidentially and/or anonymously (if desired) as follows:
Call one of our toll-free ethics and compliance hotlines, available 24 hours a day, 7 days a week:For assistance in English, call 1-877-222-1541
For assistance in Spanish, call 1-800-216-1288
For assistance in a language other than English or Spanish, call 1-877-222-1541
Visit
www.lighthouse-services.com/ahcusa
to report online.
Email
reports@lighthouse-services.com
(must include company name with report).
Send a fax to 1-215-689-3885 (must include company name with report).
You may also file a complaint with the Office for Civil Rights ("OCR"). You may send your written complaint to:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
Phone: 1-877-696-6775 / 1-800-537-7697 (TDD)
Terms of Use
Last Modified: March 20, 2020
Alignment Healthcare USA, LLC (including its subsidiaries and affiliates, such as Alignment Health Plan (collectively, "Alignment," "we," "us," or "our"), owns and operates the website located at www.alignmenthealth.com, www.alignmenthealthplan.com and other related websites, mobile applications with links to these Terms of Use, and certain messaging systems with links or references to these Terms of Use (collectively, the "Site") that provide information about Alignment and its products and services. By accessing and using the Site, you agree to be bound by these Terms of Use and all other terms and policies that appear on the Site.
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1. Right to Modify the Terms of Use
Alignment reserves the right to change, add, or delete portions of these Terms of Use at any time. Continued use of the Site following notice of such changes indicates your acknowledgement of such changes and agreement to be bound by the revised Terms of Use, inclusive of such changes.
2. Content of the Site
Alignment makes no representations or warranties, whether expressed, implied in law, or residual, as to the accuracy, completeness, or reliability of information, opinions, data, or content contained in the Site and shall not be bound in any manner by any information contained in the Site. Alignment reserves the right to change the content or discontinue without notice, at any time, any aspect or feature of the Site. The information presented on the Site is not intended to constitute an offer to sell or a solicitation in connection with any service. If you are interested in any of Alignment’s services, please contact us for a complete description of the product and its availability. The Site is not a substitute for professional health care or the advice of a health care professional. If you have a specific health-related question, please see a doctor or other health care professional. YOU MAY NOT USE THE SITE TO REPORT A MEDICAL EMERGENCY. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, PLEASE CALL 911 IMMEDIATELY.
3. Access to the Site
Alignment reserves the right to suspend or terminate your access to the Site at any time, for any reason or for no reason. Alignment has the right to refuse to provide access to the Site to any person or organization, or to prohibit any person or organization from using the Site, at any time, for any reason or for no reason. Alignment makes no representation that the Site is appropriate or available for use in locations outside the United States or all locations within the United States.
4. Privacy
Alignment’s Privacy Policy explains how we treat your information and protect your privacy. By accessing or using the Site, you agree that Alignment may use such information in accordance with the Privacy Policy.
5. User Accounts
Certain parts of the Site may require you to create an account ("Account"). To do so, you may need to submit your name, email address, password, and other information (collectively, "Account Information"). You must be of legal age to form a binding contract in order to create an Account. You represent that the Account Information you provide to us will be true, accurate, current, and complete. You may not share your Account credentials with anyone and are responsible for maintaining the confidentiality thereof.
6. Ownership
Subject to your compliance with these Terms of Use and any separate agreements you may have entered into with us, you may access and use the Site for your personal, non-commercial use only. The Site and its contents, features, and functionality (including, but not limited to, all information, software, displays, images, text, video, and audio, and the design, selection, and arrangement thereof) are the property of Alignment and/or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Site except as generally and ordinarily permitted according to these Terms of Use.
7. Links to Other Sites
The Site may display or link to content that Alignment does not own or control, which is provided solely as a convenience to you. You should review the privacy policy and any terms of use of each third-party website you visit. Your use of the linked websites is at your own risk. Unless specified otherwise, links to third-party websites do not constitute or imply responsibility for or endorsement by Alignment of those websites, the information they contain or any products or services they describe. Alignment does not receive payment or other remuneration in exchange for your clicking on a link. Alignment may revoke its permission for any link at any time.
8. Children
The Site is not intended for use or consumption by children under the age of 13. If you are under 13 years of age, please do not use or access the Site at any time or in any manner without the consent of a parent or legal guardian.
9. Disclaimer of Warranties
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. ALIGNMENT DOES NOT WARRANT THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED. THE SITE (INCLUDING ANY CONTENT OR INFORMATION CONTAINED THEREIN) IS PROVIDED "AS IS" AND "AS AVAILABLE." ALIGNMENT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND NON-INFRINGEMENT.
10. Limitation of Liability
ALIGNMENT AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSORS ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE (INCLUDING ANY CONTENT OR INFORMATION CONTAINED THEREIN), WHETHER BASED ON CONTRACT, TORT, WARRANTY, STATUTE, OR OTHERWISE. YOUR SOLE REMEDY IN THE EVENT OF ANY PROBLEM WITH THE SITE IS TO STOP USING THE SITE. To the extent any aspects of the foregoing limitations of liability are not enforceable as a matter of applicable law, the extent of Alignment’s liability to you with respect to your use of the Site will be the minimum permitted under such applicable law.
11. Indemnification
You agree to defend, indemnify and hold harmless Alignment and its officers, employees, directors, subsidiaries, affiliates, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your use of the Site.
12. Governing Law
These Terms of Use and your use of the Site are governed by the laws of the State of California, U.S.A. without regard to its conflict of laws principles. By using the Site, you agree that any legal action or proceeding related to your use of the Site shall be brought exclusively in a federal or state court of competent jurisdiction sitting in the State of California, U.S.A.
13. DMCA
If you are a copyright owner or an agent for such an owner and believe in good faith that any content on the Site violates your rights, you may submit notice to us in writing under the Digital Millennium Copyright Act ("DMCA"). All such notices must meet all requirements imposed by the DMCA. Such notices should be providing in writing to
14. Accuracy of Information
Although Alignment periodically validates and maintains the Sites, Alignment makes no guarantees as to their correctness, completeness, or accuracy. The Sites may contain typographical errors, inaccuracies, or other errors or omissions. Unauthorized additions, deletions, or alterations could be made to the Sites by third parties without our knowledge. If you believe that information found on the Sites is inaccurate or unauthorized, please inform us by contacting compliance@ahcusa.com.
Nondiscrimination Policy
Last Modified: September 24, 2024
Alignment Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Alignment Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
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Alignment Healthcare:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
Qualified interpreters
Information written in other languages
If you need these services, contact Member Services at 1-866-634-2247 (TTY: 711).
If you believe that Alignment Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Compliance and Regulatory Affairs
1100 W. Town and Country Rd, Suite 1600
Orange, CA 92868
Phone: 1-844-297-5948, TTY: 711
Fax: 562-207-4621
Email: Compliance@ahcusa.comYou can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Member Services is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Multi-language Interpreter Service
English: We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 1-866-634-2247 (TTY: 711) Someone who speaks English/Language can help you. This is a free service.
Spanish: Tenemos servicios de intérprete sin costo alguno para responder cualquier pregunta que pueda tener sobre nuestro plan de salud o medicamentos. Para hablar con un intérprete, por favor llame al 1-866-634-2247 (TTY: 711). Alguien que hable español le podrá ayudar. Este es un servicio gratuito.
Chinese Mandarin: 我们提供免费的翻译服务,帮助您解答关于健康或药物保险的任何疑 问。如果您需要此翻译服务,请致电 1-866-634-2247 (TTY: 711) 。我们的中文工作人员很乐意帮助您。 这是一项免费服务。
Chinese Cantonese: 您對我們的健康或藥物保險可能存有疑問,為此我們提供免費的翻譯 服務。如需翻譯服務,請致電 1-866-634-2247 (TTY: 711) 。我們講中文的人員將樂意為您提供幫助。這 是一項免費服務。
Tagalog: Mayroon kaming libreng serbisyo sa pagsasaling-wika upang masagot ang anumang mga katanungan ninyo hinggil sa aming planong pangkalusugan o panggamot. Upang makakuha ng tagasaling-wika, tawagan lamang kami sa 1-866-634- 2247 (TTY: 711). Maaari kayong tulungan ng isang nakakapagsalita ng Tagalog. Ito ay libreng serbisyo.
French: Nous proposons des services gratuits d'interprétation pour répondre à toutes vos questions relatives à notre régime de santé ou d'assurance-médicaments. Pour accéder au service d'interprétation, il vous suffit de nous appeler au 1-866-634-2247 (TTY: 711). Un interlocuteur parlant Français pourra vous aider. Ce service est gratuit.
Vietnamese: Chúng tôi có dịch vụ thông dịch miễn phí để trả lời các câu hỏi về chương sức khỏe và chương trình thuốc men. Nếu quí vị cần thông dịch viên xin gọi 1-866-634- 2247 (TTY: 711). sẽ có nhân viên nói tiếng Việt giúp đỡ quí vị. Đây là dịch vụ miễn phí .
German: Unser kostenloser Dolmetscherservice beantwortet Ihren Fragen zu unserem Gesundheits- und Arzneimittelplan. Unsere Dolmetscher erreichen Sie unter 1-866-634- 2247 (TTY: 711). Man wird Ihnen dort auf Deutsch weiterhelfen. Dieser Service ist kostenlos.
Korean: 당사는 의료 보험 또는 약품 보험에 관한 질문에 답해 드리고자 무료 통역 서비스를 제공하고 있습니다. 통역 서비스를 이용하려면 전화 1-866-634-2247 (TTY: 711). 번으로 문의해 주십시오. 한국어를 하는 담당자가 도와 드릴 것입니다. 이 서비스는 무료로 운영됩니다.
Russian: Если у вас возникнут вопросы относительно страхового или медикаментного плана, вы можете воспользоваться нашими бесплатными услугами переводчиков. Чтобы воспользоваться услугами переводчика, позвоните нам по телефону 1-866-634-2247 (TTY: 711). Вам окажет помощь сотрудник, который говорит по-pусски. Данная услуга бесплатная.
Arabic: إننا نقدم خدمات المترجم الفوري المجانية للإجابة عن أي أسئلة تتعلق بالصحة أو جدول الأدوية لدينا. للحصول على مترجم فوري، ليس عليك سوى الاتصال بنا على1-866-634-2247 (TTY: 711). سيقوم شخص ما يتحدث العربية بمساعدتك. هذه خدمة مجانية.
Hindi: हमारे स्वास्थ्य या दवा की योजना के बारे में आपके किसी भी प्रश्न के जवाब देने के लिए हमारे पास मुफ्त दुभाषिया सेवाएँ उपलब्ध हैं. एक दुभाषिया प्राप्त करने के लिए, बस हमें 1-866-634-2247 (TTY: 711) पर फोन करें. कोई व्यक्ति जो हिन्दी बोलता है आपकी मदद कर सकता है. यह एक मुफ्त सेवा है.
Italian: È disponibile un servizio di interpretariato gratuito per rispondere a eventuali domande sul nostro piano sanitario e farmaceutico. Per un interprete, contattare il numero 1-866-634-2247 (TTY: 711). Un nostro incaricato che parla Italianovi fornirà l'assistenza necessaria. È un servizio gratuito.
Portugués: Dispomos de serviços de interpretação gratuitos para responder a qualquer questão que tenha acerca do nosso plano de saúde ou de medicação. Para obter um intérprete, contacte-nos através do número 1-866-634-2247 (TTY: 711). Irá encontrar alguém que fale o idioma Português para o ajudar. Este serviço é gratuito.
French Creole: Nou genyen sèvis entèprèt gratis pou reponn tout kesyon ou ta genyen konsènan plan medikal oswa dwòg nou an. Pou jwenn yon entèprèt, jis rele nou nan 1-866-634-2247 (TTY: 711). Yon moun ki pale Kreyòl kapab ede w. Sa a se yon sèvis ki gratis.
Polish: Umożliwiamy bezpłatne skorzystanie z usług tłumacza ustnego, który pomoże w uzyskaniu odpowiedzi na temat planu zdrowotnego lub dawkowania leków. Aby skorzystać z pomocy tłumacza znającego język polski, należy zadzwonić pod numer 1-866-634-2247 (TTY: 711). Ta usługa jest bezpłatna.
Japanese: 当社の健康 健康保険と薬品 処方薬プランに関するご質問にお答えするため に、無料の通訳サービスがありますございます。通訳をご用命になるには、 1-866-634-2247 (TTY: 711) にお電話ください。日本語を話す人 者 が支援いたします。これは無料のサー ビスです。
Social Media Policy
Last Modified: April 8, 2020
Alignment Healthcare USA, LLC (including its subsidiaries and affiliates, such as Alignment Health Plan (collectively, “Alignment,” “we,” “us,” or “our”), utilizes certain social medial platforms which may from time to time include, without limitation, Facebook, X (formerly known as Twitter), YouTube, Instagram, LinkedIn, Pinterest, blogs, and similar social media channels (Alignment’s pages and sites on these platforms are collectively referred to as the “Social Media Channels”) to provide information about Alignment and its products and services. By accessing and using the Social Media Channels, you agree to be bound by this Social Media Policy and, where applicable, the terms and policies contained in the Alignment Healthcare Privacy Policy and the Alignment Healthcare Terms of Use which are available at www.alignmenthealth.com.
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1. Right to Modify this Social Media Policy
Alignment reserves the right to change, add to, or delete portions of this Social Media Policy at any time. Continued use of the Social Media Channels following such changes indicates your acknowledgement of such changes and agreement to be bound by the revised Social Media Policy, inclusive of such changes.
2. Content of the Social Media Channels
Alignment makes no representations or warranties, whether expressed, implied in law, or residual, as to the accuracy, completeness, or reliability of information, opinions, data, or content contained in the Social Media Channels and shall not be bound in any manner by any information contained in the Social Media Channels.
The information presented on the Social Media Channels are not intended to constitute an offer to sell or a solicitation in connection with any service. If you are interested in any of Alignment’s services, please contact us for a complete description of the product and its availability.
The Social Media Channels are not a substitute for professional health care or the advice of a health care professional. If you have a specific health-related question, please see a doctor or other health care professional. YOU MAY NOT USE THE SOCIAL MEDIA CHANNELS TO REPORT A MEDICAL EMERGENCY. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, PLEASE CALL 911 IMMEDIATELY.
You are prohibited from posting any content that is personal health information, including patient images, on any Social Media Channel. You are also prohibited from using the Social Media Channel to provide medical advice or medical commentary or to use the Social Media Channels to make, recommend or increase referrals to specific physicians or providers.
You agree that you will not: violate any local, state, federal and international laws and regulations, including but not limited to copyright and intellectual property rights laws regarding any content that you send or receive via the Social Media Channels; transmit any material (by uploading, posting, email or otherwise) that is unlawful, disruptive, threatening, profane, abusive, harassing, embarrassing, tortuous, defamatory, obscene, libelous, or is an invasion of another's privacy, is hateful or racially, ethnically or otherwise objectionable as determined in Alignment’s sole discretion; impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; transmit any material (by uploading, posting, emailing or otherwise) that you do not have a right to make available under any law or under contractual or fiduciary relationships; transmit any material (by uploading, posting, emailing or otherwise) that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; transmit (by uploading, posting, emailing or otherwise) any unsolicited or unauthorized advertising (including advertising of non-Alignment services or products), promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes" or any other form of solicitation; transmit any material (by uploading, posting, emailing or otherwise) that contains software viruses, worms, disabling code, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; harass another; or collect or store, or attempt to collect or store, personal data about third parties without their knowledge or consent; or to share confidential pricing information of any party.
You may not provide any content to the Social Media Channels that contains any product or service endorsements or any content that may be construed as political lobbying, solicitations or contributions, or use the Social Media Channels to link to any sites or political candidates or parties or use the Social Media Channels to discuss political campaigns or issues, or for taking a position on any legislation or law.
You understand and agree that Alignment may disclose your communications and activities with Alignment in response to lawful requests by governmental authorities, judicial orders, warrants or subpoenas, or for the protection of Alignment’s rights. You agree that in the event that Alignment exercises any of its rights hereunder for any reason, Alignment will have no liability to you.
3. Access to the Social Media Channels
Alignment reserves the right to suspend or terminate your access to the Social Media Channels at any time, for any reason or for no reason. Alignment has the right to refuse to provide access to the Social Media Channels to any person or organization, or to prohibit any person or organization from using the Social Media Channels, at any time, for any reason or for no reason. Alignment makes no representation that the Social Media Channels are appropriate or available for use in locations outside the United States or all locations within the United States.
4. Privacy
Alignment’s Privacy Policy explains how we treat your information and protect your privacy. By accessing or using the Social Media Channels, you agree that Alignment may use such information in accordance with the Privacy Policy.
5. User Accounts
Certain Social Media Channels may require you to create an account (“Account”). To do so, you may need to submit your name, email address, password, and other information (collectively, “Account Information”). You must be of legal age and otherwise comply with the policies of the applicable social media platform. You represent that the Account Information you provide will be true, accurate, current, and complete. You may not share your Account credentials with anyone and are responsible for maintaining the confidentiality thereof.
6. Ownership
Subject to your compliance with this Social Media Policy and any separate agreements you may have entered into with us, you may access and use the Social Media Channels for your personal, non-commercial use only. The content of the Social Media Channels is the property of Alignment and/or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property and proprietary rights laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of such content except as generally and ordinarily permitted according to this Social Media Policy.
By posting any content on any Social Media Cannel, you grant to Alignment the irrevocable right to reproduce, distribute, publish, and display such content, and the right to create derivative works therefrom, and to edit, use or modify such content for any Alignment purpose.
7. Links to Other Social Media Channels
The Social Media Channels may display or link to content that Alignment does not own or control, which is provided solely as a convenience to you. You should review the privacy policy and any terms of use of each third-party website you visit. Your use of the linked websites is at your own risk. Unless specified otherwise, links to third-party websites do not constitute or imply responsibility for or endorsement by Alignment of those websites, the information they contain or any products or services they describe. Alignment may revoke its permission for any link at any time.
8. Minors
The Social Media Channels are not intended for use or consumption by individuals under the age of 18. If you are under 18 years of age, please do not use or access or post to the Social Media Channels at any time or in any manner.
9. DISCLAIMER OF WARRANTIES
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SOCIAL MEDIA CHANNELS IS AT YOUR SOLE RISK. ALIGNMENT DOES NOT WARRANT THAT ACCESS TO THE SOCIAL MEDIA CHANNELS WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED. THE SOCIAL MEDIA CHANNELS (INCLUDING ANY CONTENT OR INFORMATION CONTAINED THEREIN) IS PROVIDED “AS IS” AND “AS AVAILABLE.” ALIGNMENT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND NON-INFRINGEMENT.
10. LIMITATION OF LIABILITY
ALIGNMENT AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSORS ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATED TO YOUR USE OF THE SOCIAL MEDIA CHANNELS (INCLUDING ANY CONTENT OR INFORMATION CONTAINED THEREIN), WHETHER BASED ON CONTRACT, TORT, WARRANTY, STATUTE, OR OTHERWISE. YOUR SOLE REMEDY IN THE EVENT OF ANY PROBLEM WITH THE SOCIAL MEDIA CHANNELS IS TO STOP USING THE SOCIAL MEDIA CHANNELS.
You expressly acknowledge that you assume all responsibility related to the security, privacy, and confidentiality risks inherent in sending any content over the internet. By its very nature, a website and the internet cannot be absolutely protected against intentional or malicious intrusion attempts. Alignment does not control the third party sites and the internet over which you may choose to send confidential personal or health information or other content and, therefore, Alignment does not warrant any safeguard against any such interceptions or compromises to your information. When posting any content on an internet site, you should think carefully about your own privacy in disclosing detailed or private information about yourself and your family. Furthermore, Alignment does not endorse any product, service, views or content displayed on the Social Media Channels.
To the extent any aspects of the foregoing limitations of liability are not enforceable as a matter of applicable law, the extent of Alignment’s liability to you with respect to your use of the Social Media Channels will be the minimum permitted under such applicable law.
11. Indemnification
You agree to defend, indemnify and hold harmless Alignment and its officers, employees, directors, subsidiaries, affiliates, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your use of the Social Media Channels or your violation of this Social Media Policy.
12. Governing Law
This Social Media Policy and your use of the Social Media Channels are governed by the laws of the State of California, U.S.A. without regard to its conflict of laws principles. By using the Social Media Channels, you agree that any legal action or proceeding related to your use of the Social Media Channels shall be brought exclusively in a federal or state court of competent jurisdiction sitting in the State of California, U.S.A.
13. DMCA
If you are a copyright owner or an agent for such an owner and believe in good faith that any content on the Social Media Channels violates your rights, you may submit notice to us in writing under the Digital Millennium Copyright Act (“DMCA”). All such notices must meet all requirements imposed by the DMCA. Such notices should be providing in writing to Alignment Healthcare Attention: Digital Millennium Copyright Act 1100 W Town and Country Rd, Suite 1600 Orange, CA 92868.
14. ACCURACY OF INFORMATION
Although Alignment periodically validates and maintains the Social Media Channels, Alignment makes no guarantee as to their correctness, completeness, or accuracy. The Social Media Channels may contain typographical errors, inaccuracies, or other errors or omissions. Unauthorized additions, deletions, or alterations could be made to the Social Media Channels by third parties without our knowledge. If you believe that information found on the Social Media Channels is inaccurate or unauthorized, please inform us by contacting compliance@ahcusa.com.
SMS Terms and Conditions
Last Modified: October 27, 2021
Alignment Healthcare USA, LLC, including its subsidiaries and affiliates, such as Alignment Health Plan (collectively, “Alignment”, “we,” “us,” or “our”), owns and operates certain messaging systems with links or references to these SMS Terms and Conditions (collectively, the “Messaging System”) that Alignment may use from time to time to communicate with you about its products and services. To the extent applicable, these SMS Terms and Conditions incorporate by reference the Alignment Healthcare – Privacy Policy and Alignment Healthcare – Terms of Use located at https://www.alignmenthealth.com/Privacy
Alignment Healthcare USA, LLC, reserves the right to update or amend these Terms and Conditions at any time.
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Terms of Service
These terms and conditions apply to anyone with whom Alignment communicates via text message. You may agree to receive such messages by giving your telephone number as part of an application or other form. Text messaging may include one-time or recurring texts and may relate to the following:
Health Plan and Wellness Notifications (242872) – Subscribers can sign up to receive health plan and wellness notifications such as plan benefit information, wellness tips and news by texting “JOIN” to 242872.
Care Quality and Survey Notifications 1 (833) 599-1829 – Subscribers can sign up to receive care quality and survey notifications by texting “JOIN” to 1 (833) 599-1829.
Appointment Notifications 1 (855) 940-5777 – For certain programs, subscribers can sign up to receive appointment reminders for their scheduled visit. Subscribers can opt-in to receive appointment reminders each time they schedule an appointment or by texting “START” to 1 (855) 940-5777.
Wellness Reminders 1 (562) 247-9172 – Subscribers can sign up to receive health and wellness reminders by texting “START” to 1 (562) 247-9172.
To opt-in for text alerts, you must provide your own United States-based mobile phone number. Notify us immediately if your phone number changes. We are not liable for any transmission or communication of information by text that occurred because you did not report that your phone number changed. If your phone number changes ownership without your knowledge, notify us immediately when you become aware of the change. Your consent to use the number you’ve provided applies despite the number being listed on any national or state Do Not Call lists or registries.
The messages we transmit via SMS are not encrypted. This means these messages may be visible to your mobile phone provider, an intercepting third-party, or whoever has access to your mobile phone. We are also unable to assure the integrity or validity of SMS messages or their contents, as SMS messages may be impersonated, tampered with, or lost in transit. By using these services, you acknowledge that these text messages will be sent in an unencrypted fashion to the mobile phone number you have provided, and that these messages may contain personal information and/or protected health information.
1. When you opt-in to the service, we will send you a message to confirm your sign up. Message and data rates may apply. Message frequency will vary based on your use. Text “HELP” for help. Text “STOP” to cancel.
2. You can cancel this service at any time by texting “STOP” to 242872 (to cancel Health Plan and Wellness Notifications), 1 (855) 940-5777 (to cancel Appointment Notifications), 1 (833) 599-1829 (to cancel Care Quality and Survey Notifications) or 1 (562) 247-9172 (to cancel Wellness Reminders). You understand and approve that replying STOP to one texting program will not opt you out of all programs that you are enrolled in. You must reply STOP to each texting program that you no longer want to be a part of. After you send the message “STOP" to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us relating to the program you have canceled.
If you want to join again, just sign up as you did the first time and we will start sending messages to you again.
3. If at any time you forget what keywords are supported, just text "HELP" to 242872 (for the Health Plan and Wellness Notifications program), 1 (855) 940-5777 (for the Appointment Notifications program), 1 (833) 599-1829 (for the Care Quality and Survey Notifications program) or 1 (562) 247-9172 (for the Wellness Reminders Program). After you send the message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
4. Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
5. Carriers are not liable for delayed or undelivered messages.
6. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
For all questions about the services provided by these codes, you can contact us at compliance@ahcusa.com, or send us a message via our website at https://www.alignmenthealth.com/Contact
7. If you have any questions regarding privacy, please read our privacy policy.